All Systems Operational

Uptime over the past 90 days. View historical uptime.
ACME Platform Operational
90 days ago
99.99 % uptime
Today
Access Control Operational
90 days ago
100.0 % uptime
Today
ACME eCommerce (B2C) Operational
90 days ago
100.0 % uptime
Today
ACME Backoffice (B2B) Operational
90 days ago
99.94 % uptime
Today
ACME Sales POS application Operational
90 days ago
100.0 % uptime
Today
Import/Export Operational
90 days ago
100.0 % uptime
Today
Rebooking Portal Operational
90 days ago
100.0 % uptime
Today
GL Adapter Operational
90 days ago
100.0 % uptime
Today
ACME API Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
99.98 % uptime
Today
Stripe Connect Operational
90 days ago
100.0 % uptime
Today
Worldpay Express Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
VISA Cardinal 3D-Secure Service Operational
90 days ago
99.94 % uptime
Today
SendGrid - Email Integration Operational
SendGrid API v3 Operational
SendGrid API Operational
SendGrid Event Webhook Operational
Cloudflare Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
90 days ago
100.0 % uptime
Today
ACME Product Support Operational
Freshdesk INCOMING EMAILS Operational
Freshdesk SEARCH Operational
Freshdesk OUTGOING EMAILS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 14, 2026

No incidents reported today.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026
Disruption with ACME Fraud Shield - 3DS
Resolved - 3DS service has been restored and will be reactivated for participating venues.
Feb 11, 14:09 PST
Monitoring - A service provider that powers our 3DS and Advanced Fraud Shield features is currently experiencing a platform outage, which is impacting our integration.

Our 3DS service has been temporarily disabled until this issue is resolved. Our team is closely monitoring and will re-enable this feature for applicable venues once the service has normalized.
Feb 11, 13:36 PST
Investigating - We are currently experiencing a critical error with our VISA 3DS solution. The matter has been escalated and we are working on a solution.

For the interim, 3DS has been disabled at applicable venues to unblock legitimate purchasers.
Feb 11, 12:57 PST
Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
ACME API Service Disruption
Postmortem - Read details
Feb 9, 15:37 PST
Resolved - This incident has been resolved.
Feb 6, 08:27 PST
Monitoring - A fix has been implemented and we are closely motoring the platform to ensure stability.

Service should now be restored to ACME Checkouts and our API integrations.
Feb 6, 08:21 PST
Update - We are continuing to investigate this issue.
Feb 6, 07:59 PST
Update - We are continuing to investigate issues with Checkouts and various API endpoints.
Feb 6, 07:30 PST
Investigating - An issue has been identified with our e-commerce servers where a hard refresh of the internet browser is required. Our team is working to resolve the issue but for the interim, loading your browser without cached data browser will restore server.

To learn how to depending on your browser, visit: https://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache
Feb 6, 07:15 PST
Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage