Platform Service Disruption - POS and Backoffice

Incident Report for ACME Technologies

Postmortem

The immediate issue has been resolved, and we understand the disruption this caused for customers this morning. We have identified the underlying infrastructure issue and are already putting additional safeguards in place to strengthen system reliability and help prevent this type of issue from happening again.
We are also improving the client (POS) experience during service degradation so any future issues are handled more gracefully.

Posted Mar 19, 2026 - 11:50 PDT

Resolved

The Issue has been resolved and service has been restored to all channels.
Posted Mar 19, 2026 - 07:43 PDT

Update

We are continuing to investigate this issue.
Posted Mar 19, 2026 - 07:20 PDT

Investigating

ACME is experiencing a service disruption that is impacting the ACME Sales (POS) and Backoffice (B2B) application(s). ACME eCommerce is operational.

Our engineering team is investigating the issue and we will update this incident as soon as possible.
Posted Mar 19, 2026 - 06:16 PDT
This incident affected: ACME Platform (ACME Backoffice (B2B), ACME Sales POS application).