Resolved - Worldpay monitoring tools indicated intermittent brief periods of declines for transaction authorizations on the Worldpay Core Processing platform between 16:22 - 17:42 EDT on 9/17/2021.

Impact: Some transactions may have been declined during this period. Re-attempts were likely successful.

Actions Taken to Restore Service: Worldpay technical resources resolved a network issue with a third-party network provider to restore services. Worldpay will continue to monitor the environment for stability.

Worldpay Incident #: IN21005258942
Sep 17, 15:00 PDT

Resolved - Worldpay monitoring tools indicated declines on transaction authorizations for a third-party issuer behind the Visa network between Sep 17, 2021 07:19 to 08:25 EDT

Impact: ome transactions may have been declined

Actions Taken to Restore Service: The issue resolved without intervention from Worldpay technical resources. All Worldpay systems were operating normally throughout the duration of the issue. Worldpay will continue to monitor the processing environment for stability.

Worldpay Incident #: IN21005254930
Sep 17, 04:00 PDT

Resolved - Worldpay systems experienced an issue that may have affected some transactions processing occurring between Sep 15, 2021 21:22 and 22:25 EDT

Impact: Some transactions may have timed out, experienced latency or declined.

Actions Taken to Restore Service: Worldpay technical resources resolved an internal issue to restore service. Worldpay will continue to monitor the processing environment for stability.

Worldpay Incident #: IN21005241584
Sep 15, 19:30 PDT

Resolved - There was a third-party issue which affected transaction authorizations on the Worldpay Core Processing platform. between 10:33 - 10:35 EDT.

Impact: Some transactions may have been declined.

Actions Taken to Restore Service: The third-party network issue resolved without intervention from Worldpay technical resources. All Worldpay systems were operating normally, and all failover options functioned as designed to minimize impact. Worldpay will continue to monitor the processing environment for stability.

Worldpay Incident #: IN21005192589
Sep 9, 08:00 PDT